Shipping Policy
At The Foodie Store by Chef Wanda Wray, we are committed to providing a seamless shopping experience. Please review our shipping policy to understand processing times, shipping options, and delivery expectations.
Processing & Production Times
- All orders are processed and shipped within 3-13 business days.
- Business days are Monday through Saturday; we are closed on Sundays and holidays.
- Custom and personalized products may require additional processing time.
- Handling times do not include shipping transit time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Shipping Delays
While we strive for timely delivery, we are not responsible for delays caused by:
- Weather conditions
- Carrier disruptions
- Customs processing for international shipments
- Strikes
- Economic considerations
-
Peak season: Can cause shipping delays
- Delivery mismanagement
If your package is delayed, please contact the carrier directly using your tracking number.
Lost or Stolen Packages
Once your order has shipped, it is in the hands of the postal or courier service. While we are not responsible for lost or stolen packages, we want to help ensure a smooth delivery experience.
If your tracking shows "delivered" but you haven’t received your package, we recommend checking with neighbors or your local post office. If your package is lost in transit, please file a claim with the shipping carrier, and feel free to reach out—we’re happy to assist in any way we can!
Address Accuracy & Undeliverable Packages
- Please ensure your shipping address is correct at checkout.
- The Foodie Store by Chef Wanda Wray is not responsible for packages delivered to incorrect addresses provided by the customer.
- If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Damaged Shipments
If your order arrives damaged, please:
- Take clear photos of the damaged item and packaging upon arrival.
- Email the photos to chefwandawray@gmail.com within 24 hours of delivery.
- We will evaluate the issue and determine the appropriate resolution.
Need Help?
If you have any shipping-related questions, please reach out to us at chefwandawray@gmail.com.
📦 Thank you for shopping with The Foodie Store by Chef Wanda Wray! We appreciate your support. 🍽️✨